- 1/64 Victor Cres, Narre Warren VIC 3805
Benevida is a disability and aged care supports provider. We are dedicated to empowering people through compassion, care, and community. Our services are designed to be person-centred, respectful of culture and identity, and tailored to each individuals goals.
We provide support across Victoria, including Melbourne and regional areas. Our team is mobile and flexible, meaning we can meet you at home, in the community, or wherever support is needed.
Benevida is a disability and aged care supports provider. We are dedicated to empowering people through compassion, care, and community. Our services are designed to be person-centred, respectful of culture and identity, and tailored to each individuals goals.
We live by our values—Respect, Empowerment, Inclusion, Compassion, Integrity, and Collaboration. This means we do not just provide services; we build partnerships. We listen to your needs, respond with care, and work alongside you and your family to achieve real outcomes.
We provide a wide range of supports including in-home care, personal assistance, community access, social activities, skill-building, transport services, and supported independent living. All services are personalised so that you can live the way you want and stay connected with your community.
Anyone needing disability or aged care supports in Victoria can access Benevida. We work with people of all ages and abilities, and we also support families, carers, and communities who are part of the care journey.
Yes. We support NDIS participants with self-managed, plan-managed, and NDIA-managed funding. Our team can help you make the most of your plan and ensure your supports are flexible and easy to manage.
You can still use our services as a private client. Many people choose this option if they are waiting for an NDIS plan, not eligible, or simply want extra support. Some aged care supports may also be available through other funding programs.
Not directly. Benevida is not yet approved under the Aged Care Quality and Safety Commission, so we cannot take Commonwealth Home Support Programme (CHSP) or Home and Community Care (HACC) funding. However, you can still use our services by paying privately, using your NDIS funding if eligible, or adding Benevida supports on top of CHSP or HACC services from another provider.
Our support workers are caring, skilled professionals who are trained to provide safe and respectful assistance. Every staff member holds an NDIS Worker Screening Check, a police check, and receives ongoing training to maintain high standards.
Yes. We do our best to match you with a worker who suits your needs, personality, and preferences. Having the right person makes a big difference, and we take your choice seriously.
Yes. We can provide flexible services, including overnight and emergency assistance if required. Please speak with our team to confirm availability and arrange the type of support that works best for you.
You can contact our team anytime by phone or email to request new services or update your existing supports. We make the process simple so that your care can adjust as your needs change.
We are a registered NDIS Provider and follow the NDIS Practice Standards. While we are not currently approved under the Aged Care Quality and Safety Commission, our team brings many years of experience in health, disability, and community services. This means older people and their families can still receive respectful, compassionate, and reliable supports from us.
Yes. Benevida embraces diversity and is committed to cultural safety. We provide inclusive supports for Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) communities, and LGBTQIA+ participants. Everyone is welcome, respected, and supported.
Your personal information is always kept secure and confidential. We only use your details for the purpose of providing care, and we will always ask for your consent before sharing information with others.
All staff complete background checks and training before working with participants. Our Code of Conduct ensures professionalism, accountability, and zero tolerance for abuse, neglect, or exploitation.
We welcome all feedback. You can contact us by phone, email, or through our website. Complaints are taken seriously, handled fairly and confidentially, and we keep you informed throughout the process.
Its easy. Contact us by phone, email, or through our website form. Our intake team will talk you through the steps and help you begin services smoothly.
Usually, you will need your NDIS plan (if you have one), some personal details, and any relevant health information. If you are unsure, our team will guide you through what is required.
You can reach us at:
Clear information can make it easier to choose and arrange the right support.
Here you will find answers to common questions about Benevida, including referrals, funding arrangements, privacy, service agreements, safety and feedback.
For information about a particular service, visit our Disability Supports or Support Coordination page, or contact our team.
We support people with disability, their families and carers.
The services available will depend on the person’s goals, support needs, location, funding arrangement and our current capacity to provide the requested support safely and appropriately.
We provide a broad range of personalised disability services.
Depending on your needs and funding, disability support may include:
We will then confirm whether Benevida has the appropriate experience and capacity to provide the service and explain the next steps.
Submitting a referral does not automatically confirm that a service can commence.
The funding arrangements we can accept may depend on the service being requested.
When contacting us, please tell us whether your supports are:
Some services may be available through private payment, depending on the type of support requested and our current capacity.
We will explain the service, fees, payment arrangements and applicable terms before you agree to proceed.
Yes. Before regular services begin, Benevida will provide a service agreement or other written confirmation of the arrangement.
This will explain:
Fees depend on the service, funding arrangement, time of delivery and any applicable pricing requirements.
Where services are funded through the NDIS, charges will be consistent with the relevant NDIS pricing arrangements and the participant’s service agreement.
We will explain all applicable fees before services begin.
Cancellation arrangements will be explained in your service agreement.
A cancellation charge may apply where the required notice has not been provided and the relevant funding and pricing rules allow the charge.
Please contact us as early as possible if you need to cancel or reschedule a service.
Yes. You can choose who you would like involved in discussions and service planning.
With your consent, we can communicate and work with family members, carers, nominees, advocates, health professionals and other providers.
Where another person has formal authority to make or support decisions, we may ask for information confirming that authority.
We recognise that culture, language, faith, family relationships, identity and community connections may influence how a person would like to receive support.
We take time to understand what is important to you and consider your preferences when planning services and support arrangements.
Please tell us about any cultural practices, communication preferences or other considerations you would like included.
We welcome compliments, suggestions and concerns. Raising a complaint will not affect your right to receive respectful services.
You may also ask a family member, advocate or another trusted person to assist you.
Benevida is not an emergency or crisis response service.
Call 000 if someone is in immediate danger or requires urgent police, ambulance or fire assistance.
For other urgent health, mental health, child safety or crisis concerns, contact the appropriate emergency or crisis service.
Do not submit an urgent request through the website referral or contact form.
More detailed answers are available on our service pages.
Visit Disability Supports for information about personalised support, worker matching, changing your support arrangements and commencement timeframes.
Visit Support Coordination for information about Support Coordination funding, changing coordinators, plan reassessments and referral requirements.