Support Coordination
Our Approach to Support Coordination
Benevida’s Support Coordination team is led by experienced professionals with both professional and lived experience navigating the NDIS since its introduction. This perspective shapes our compassionate, practical, and person-centred approach.
Our Support Coordinators are local, understand their communities, and are skilled in sourcing a wide range of supports — including specialist disability services, therapeutic supports, mainstream services, and community options.
We support you to make informed choices about:
- How your services are delivered
- Who provides your supports
- What best aligns with your goals, lifestyle, and circumstances
Navigate the NDIS with confidence
Understanding your NDIS plan, choosing providers and coordinating your supports can feel overwhelming. Our Support Coordinators work alongside you to understand your plan, connect with services and build the confidence to make informed choices about your supports.
Whether you are new to the NDIS, looking to change Support Coordinators or need help bringing several services together, our team is here to listen and help you take the next step.
How Our Support Coordinators Can Help
Our Support Coordinators can assist you to:
- Understand what your NDIS funding can be used for
- Exercise choice and control over your supports
- Identify, compare, and connect with providers of your choice
- Implement your NDIS plan effectively
- Build confidence and capacity to manage or direct your own supports
- Explore funded, mainstream, and informal support options
- Understand funding flexibility within your plan
- Make informed decisions and establish service agreements
- Commence supports and adjust arrangements as needed
- Monitor your NDIS budget and funding use
- Ensure your supports provide value for money
- Strengthen community connections and alternative supports
What is Support Coordination?
Support Coordination helps you understand and use the supports in your NDIS plan. A Support Coordinator can help you connect with providers, community and mainstream services, coordinate your supports and build the skills and confidence to manage them over time.
The support you receive should reflect your goals, preferences and circumstances. You remain in control of the decisions about who provides your supports and how they are delivered.
Our approach to Support Coordination
We begin by listening. We take time to understand what matters to you, what is working, where you are experiencing barriers and what you want to achieve.
Our approach is practical, person-centred and focused on building sustainable supports around your goals. We work collaboratively with you, your family or nominee, providers and other services while respecting your choice, privacy and independence.
Specialist Support Coordination
Where required, Benevida Services may also provide Specialist Support Coordination to support people experiencing more complex situations or periods of change. This can include assistance to navigate challenges, strengthen family capacity, and support connection to appropriate services and community networks.
All Support Coordination is delivered in line with your goals and the NDIS Practice Standards.
Supporting You to Achieve Your Goals
Our Support Coordination team works with you to establish supports that are responsive, sustainable, and aligned with what matters most to you. We take the time to listen, plan carefully, and adjust supports as your needs and circumstances evolve.
For us, Support Coordination is about empowering you to feel informed, supported, and confident in your NDIS journey.
Why choose Benevida?
Choosing the right NDIS Support Coordinator can make a real difference to how confidently you use your plan.
We combine local knowledge with experience across disability, health and community services. We take the time to understand your goals, communicate clearly and help you find practical options that suit your circumstances.
Our role is to support your choice and control. You are free to choose the providers that are right for you and you do not have to use Benevida for your other NDIS supports.
Ready to get started?
We welcome referrals from NDIS participants, families, nominees, Local Area Coordinators, hospitals, health professionals, schools, Plan Managers and community organisations.
You can contact us if you are using Support Coordination for the first time, changing providers or seeking a coordinator who can help bring your supports together.
Submit a referral or call our team to discuss your needs, location, funding and current availability.
How our Support Coordinators can help
- Understand your NDIS plan, funding and available supports
- Identify, compare and connect with providers of your choice
- Coordinate disability, health, community and mainstream services
- Put service agreements and support arrangements in place
- Monitor your plan budget and how effectively your supports are working
- Respond when your needs or circumstances change
- Prepare information for plan meetings, plan changes or reassessments
- Build your confidence and capacity to manage or direct your supports
- Strengthen informal, community and mainstream connections
- Address barriers that are making it difficult to use your plan.
Working together towards your goals
Every participant’s journey is different. Your Support Coordinator will work with you to identify priorities, establish the right supports and review how well those arrangements are working.
As your goals, circumstances or support needs change, we can help you consider your options and adjust your arrangements. Our aim is to help you feel informed, connected and increasingly confident in directing your NDIS supports.
A simple referral process
1
Contact or refer
Submit the online form or call our team.
2
Initial conversation
We discuss your goals, needs, location and funding.
3
Confirm the fit
We confirm availability and, with your consent, review relevant information.
4
Get started
We agree on the service arrangement and introduce your Support Coordinator.
Who can make a referral?
- An NDIS participant
- A parent, family member, carer, nominee or advocate
- A Local Area Coordinator or NDIS contact
- A hospital, discharge planner, GP or allied health professional
- A school or community organisation
- A Plan Manager or another service provider.
Support Coordination across Melbourne’s south east
Benevida provides Support Coordination across Melbourne’s south east, including the City of Casey, Cardinia Shire, Greater Dandenong, Frankston and the Mornington Peninsula, subject to participant needs and team availability.
Key communities include Narre Warren, Berwick, Cranbourne, Clyde North, Pakenham, Officer, Dandenong, Keysborough, Frankston, Carrum Downs, Langwarrin, Mornington, Hastings and surrounding areas.
If you are unsure whether we support your location, please contact our team.
Frequently Asked Questions
How do I know whether Support Coordination is included in my NDIS plan?
Can I change Support Coordinators?
Do I have to use Benevida for my other NDIS supports?
Can Benevida help me prepare for a plan change or reassessment?
Do you accept all types of Support Coordination referrals?
How quickly can services start?
Get in Touch
If you would like to learn more about Support Coordination or discuss your NDIS plan, we are here to help. Contact us to discuss.
Whether you are new to the NDIS, changing Support Coordinators or referring someone you support, Benevida is ready to discuss how we may be able to help.
Submit a referral online or call our team on 03 5929 2369.
Area We Serve
- NDIS Support Coordination Hallam
- NDIS Support Coordination Hampton Park
- NDIS Support Coordination Harkaway
- NDIS Support Coordination Hastings
- NDIS Support Coordination Heatherton
- NDIS Support Coordination Keysborough
- NDIS Support Coordination Koo Wee Rup
- NDIS Support Coordination Langwarrin
- NDIS Support Coordination Lyndhurst
- NDIS Support Coordination Mornington
- NDIS Support Coordination Melbourne
- NDIS Support Coordination Moorabbin
- NDIS Support Coordination Mount Eliza
- NDIS Support Coordination Mount Martha
- NDIS Support Coordination Noble Park
- NDIS Support Coordination Oakleigh
- NDIS Support Coordination Officer
- NDIS Support Coordination Pakenham
- NDIS Support Coordination Parkdale
- NDIS Support Coordination Rosebud